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Air Europa Blog

The AirEuropa Blog

18 December 2020

Air Europa enhances its fare offering to guarantee maximum flexibility for the Customer

fare families, tarifa flex, app, air europa

Air Europa, with the aim of adapting to market demands, increases its offer of passenger fares to facilitate their trip and so that they can adapt it to their needs.

The new fare structure of Globalia’s air division includes the Flex fare with which the customer will have maximum flexibility, allowing them to make all the changes that are needed at no additional cost and also offering the maximum advantages for the refund of the ticket.

With the new Fare Family Flex, the passenger can enjoy the same services as the Standard, and also choose a seat at no cost, change the flight date as many times as required without penalty, paying only the fare difference in the event that the initial fare was not available; and cancel the ticket if needed with a charge of just 30 euros. Regarding the Business cabin, if they fly with the Flex fare, the customer can make all the changes they need completely free of charge, as well as cancel the ticket without any additional cost.

With this new fare strategy, designed so that the traveller can choose how to f and have at their disposal a more bespoke product suited to their needs, Air Europa now has three groups for economy class: Lite, Standard and Flex; and two in Business, Business and Business Flex.

The Air Europa customer can consult and access these rates both through the web and, from now on, with the new app launched by the airline with the aim of further improving the passenger experience with the progressive renewal of their digital channels.

The new application, available on both Android and IOS, is much more adaptable and faster; and under an innovative design it offers the customer more product options, such as the new FareFamilies or the possibility of selecting a seat, extra luggage or priority boarding from the same Check-in process, in addition to a completely redesigned SUMA customer area with access to the user profile, reservation history or mileage details, amongst other functionalities.

Air Europa