Air Europa Blog

The AirEuropa Blog

5 September 2018

Airport Tips for the Perfect Trip

Airport Tips

Planning your next city break, big family holiday, or a last-minute business trip? From pre-departure planning to getting through airport security, to the moment you settle into your seat – we’ve put together our insider travelling tips for a stress-free journey through the airport. Whether you are a frequent flyer or a first-time traveller, these airport tips will help your travels get off to the best start.

Arrive early

The day is here and it’s the final countdown before your flight. With airports busier than ever, long lines at check-in, and unpredictable airport security wait times, you should always get to the airport early to avoid any unexpected surprises. You should also double-check your flight’s departure date and time and keep in mind that the departure and arrival times are always given in terms of the local time zone – that is, the time zone at the airport in question for each segment of the trip.

If you are travelling from/to a European country within the Schengen Area, we recommend that you arrive at the airport at least 90 minutes to two hours prior to the flight’s departure time. Keep in mind that the check-in desks will close 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for all other flights. By arriving early, you will avoid being in a rush and have plenty of time to check-in your luggage, go through security checks and get to your departure gate. You should also have all your travel documents ready to show at the check-in desks, in order to receive your boarding pass without delay.

If you are travelling from/to a European destination outside the Schengen area, or to any other international destination, we recommend that you arrive at the airport at least two and a half hours before departure and up to three and a half hours if you are flying to the United States or Puerto Rico.

If you choose to check in online via our website or App and do not need to check in any luggage, you don’t need to get to the airport as early. You should, however, keep in mind that security checks can sometimes cause long queues and missed flights, so do not underestimate the amount of time you will be needing. It is always better to wait at the gate, rather than having to rush through check-in and security!

Worried about not making a connecting flight? When booking connecting flights with the same airline, the airline systems will automatically account for connections and ensure that the minimum connection time from one flight to the other is respected. You will be given boarding passes for both flights at your departure city and your bags will be checked all the way through to your final destination.

If you are travelling with children and have a baby buggy you can either check it in with your luggage, or use it right up to the aircraft steps. If you opt for the latter, our ground staff will transport it in the hold and after landing the pushchair will be available at the aircraft steps.

Passport control

Unless your flight is domestic, or between countries covered by the Schengen agreement, you will have to go through passport control before reaching your gate. We recommend that you use the e-Passport gates, which will speed up your journey through the border.

Boarding

You should allow yourself plenty of time to get to your boarding gate on time. In order to make this process quicker, more comfortable and simpler for all passengers, Air Europa carries out the boarding process by rows. Passengers will board the plane from the rear to the front to prevent the aisle from getting blocked in the first few rows and to speed up the boarding process. SUMA Silver, Gold or Platinum Cardholders and Business Class passengers can benefit from our Priority Boarding service at no extra cost.

 Delays

On the rare occasion that one of our flights experience a delay, here are some recommendations to make the experience less stressful.

If the length of the delay is known before boarding begins, boarding will be delayed and airport staff will consequently indicate a new boarding time at the airport.  Passengers must pay attention to the information display systems in order not to miss any updates or announcements.

If the delay occurs after passengers have already boarded the plane, they can choose to either disembark or to wait inside the plane for the new departure time. You should keep in mind that the process of disembarking and re-boarding the plane takes up extra time, which can contribute to further delays. Taking this into account, we recommend that you stay on board the aircraft, as this way the plane will be able to take off as soon as the incident causing the delay is resolved.

Immigration and customs

Flying long-haul? If that is the case, you will have to go through immigration checks, followed by customs. You should always follow the instructions given by staff, answer any questions they may ask and have your travel documents ready. Customs officers are responsible for controlling foreign trade transactions in order to preserve health and safety standards. Their job is to ensure that no forbidden products are imported, therefore, all imported or exported merchandise must be declared and any charges due must be paid.

Baggage reclaim

You have arrived at your destination and are ready to relax and unwind! But first, you must properly identify your luggage and ensure that it belongs to you. If you want to claim your bag fast, make sure your suitcase stands out. You could use luggage tags, stickers or ribbons – you’ll find your bags in no time!

In the unlikely event that your baggage is missing, or has been damaged, we recommend that you go to Air Europa’s counter at the airport and file the corresponding claim.

We hope you found these tips helpful and look forward to seeing you on board!

También disponible en / Also available in: Español (Spanish)

Eva María Gomez Gomez

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