Air Europa Blog

The AirEuropa Blog

3 February 2021

The Perfect Traveler at the airport

Airport Tips

Now it is time to go to the airport as your journey begins at last. After planning and arranging flights, accommodation, luggage and everything you want to visit, you get going. Here you will find all the information you need to make everything perfect.

Organize your schedules

⏰ Your arrival time at the airport is very important. Whether you are checking luggage or traveling only with a carry-on bag, there might be procedures to go through, queues at check-in counters or jams at security controls, so remember:

  • Check the date and times of your flight several times. Your travel documentation will always show the local time of the city where you take off.
  • Arrange your transportation to the airport.
  • Watch out for traffic jams or unforeseen events.
  • If you go in your own vehicle, plan for the time it will take to station it at the parking lot.

How much in advance should I be at the airport?

⏰ Domestic or Schengen flights. If you fly within Spain or to a European country in the Schengen area, we recommend you to be at the airport at least between 1,5 to 2 hours before departure. The check-in counters close 45 minutes before take-off for domestic flights and 60 minutes for the rest of the flights. Being cautious and getting there early can save you last minute complications.

⏰ European non-Schengen or long-haul flights. Countries that do not belong to the Schengen agreement require a documentation check involving more time to reach your boarding gate. In this case, we recommend that you be at the airport at least 2,5 hours before departure. For an international destination, we also recommend between 2,5 to 3,5 hours in advance.

Distances at international airports are usually very long, so it is better to spare a little time so we can take a walk around the shops, have something to eat or drink, or simply rest.

Check-in and baggage check

If you have checked in online through our website or App and you do not need to check luggage, you will need less time in advance. But remember that there might be factors that cannot be controlled and can cause a significant delay in the steps you must follow to board the plane.

Remember: the ground staff at the check-in counters will review or request, if necessary, your travel documentation. They might even request information on your accommodation at your destination. Have everything at hand and you will get your boarding pass in a few minutes.

If you are traveling with babies, remember that you can take the baby stroller up to the boarding gate (except at Paris Charles de Gaulle and Rome Fiumicino airports). Once there, our ground staff will place it at the cargo hold to then return it to you upon the arrival at your destination.

Passport control

➡️ National or Schengen flights: there is no passport control and you can proceed directly to the boarding gate.

➡️ European non-Schengen flights: you will have a prior documentation control that you must take into account when organizing your schedules. Since there is a greater influx of passengers on these flights, it might imply a longer waiting time.

➡️ Long-haul flights: you will also have to go through a passport control where they will check your travel documentation depending on your country of destination. We advise you to find out in advance applicable regulations and requirements.

➡️ Flights to the United States: have everything prepared in advance as you will go through an exhaustive documentation check. You must have at hand not only your passport but also the visa (or ESTA) as well as the printed reservation of your trip and your accommodation’s full address.

Boarding gate

Do you already know which is your boarding zone? We have a new zone based boarding system that makes everything more agile and comfortable for you. Check if you have zone 1, 2, 3 or 4 and follow our staff instructions.

Passengers with Priority Boarding will be granted zone 1 on their boarding pass, so they will continue to enjoy all its advantages, such as the guarantee to always take along their carry-on luggage.

As an Air Europa SUMA Silver, Gold or Platinum member, you can enjoy priority boarding for free, just like if you were traveling in Business Class.

Flight delays

If the delay is known before the boarding begins, it will be delayed and our ground staff will indicate the new boarding time as soon as possible. You need to be aware of the information displayed at the airport screens to know any updates since the boarding gate could also change.

If it occurs once the passengers have boarded, depending on the cause of the delay, disembarking may be the best option. In other cases, and according to the airport recommendations, waiting inside the plane might be the best option. Do you know why? The disembarking and boarding procedures plus additional security checks take extra time, which could sometimes result in loosing our take-off window, further increasing the delay.

Immigration and customs

Depending on the route, it may be necessary to go through immigration controls and then customs. In the first, we must follow the staff instructions answering all their questions and presenting the required documentation.

Customs control is responsible for controlling foreign trade operations to preserve national production and public health in every country, ensuring that no prohibited products are imported. All imported goods must be declared and pay the corresponding taxes.

Baggage claim

Now it’s time to go pick up your luggage. Depending on the airport you can find information screens that indicate the baggage belt corresponding to your flight. Check that the luggage is indeed yours since, there is such a wide variety of suitcases, there might be more than one just like yours.

What to do if your luggage shows up with damages? If the damage is significant and with obvious signs of not being related to common use, we recommend you go to the Air Europa counters within the baggage claim area, before leaving, and file the corresponding claim. If, for any reason, you do not see your luggage in the baggage belt, go again to the Air Europa counters where they will inform you how to proceed.

Any baggage incident can be handled by our staff at the office within the baggage claim area or by the airlines representing us, depending on your destination.

If you have any doubts about how to get around at the airports, do not hesitate to contact us through our social profiles on Facebook and Twitter, as traveling with everything you need results into a better travel experience. Good trip!

This information is subject to change. Please check the most updated information at the following link: https://www.aireuropa.com/uk/en/aea/info.html

También disponible en / Also available in: Español (Spanish)

Eva María Gomez Gomez