First of all, please check if your flight is affected by changes in flight operations.
If your flight IS affected, please contact us by phone or through our social media profiles to change your flights according to our current policy. We are very sorry that due to the amount of queries we are receiving, we may not respond as quickly as we would like.
In order to manage your ticket we need the following details:
- Locator or booking code.
- If you don’t have it, ticket number starting with 996.
- Full name and surname.
- E-mail address.
- In case of change, range of dates you want to fly.
With this information we will be able to give you a useful answer. Thank you very much.
If your flight is NOT affected, or there is still no information for those dates or that destination but you want to manage it, the conditions of the fare you bought apply. You can contact your sales point and if it was purchased through us, you will find further information on our website.
We can also help you with to manage your flights by phone or through our social media. Unfortunately, due to the amount of queries we are receiving, we may not respond as quickly as we would like. We also need the following details:
- A locator or booking code.
- If you don’t have it, ticket number starting with 996.
- Full name and surname.
- E-mail address.
- In case of change, range of dates you want to fly.
We look forward to help you as soon as possible and we will do our best to do so. Thank you very much for your patience.